Question 1

Do you provide complete “turn-key” installation and service of all products that you sell?

Accepted Answer

Yes, we will recommend the proper products to meet your needs and provide full-service installation and maintenance within our primary sales areas. All of our service employees are factory trained and dedicated to serving clients.

Question 2

Do you do free on-site surveys for retrofit applications, maintenance calls or capital projects?

Accepted Answer

Yes, we have field sales and service representatives that manage customer requests. Our proposals are detailed and offer value- added alternatives to meet your specifications and budget requirements.

Question 3

How quickly can a representative visit our site and make a recommendation and proposal?

Accepted Answer

Typically, we can visit a customer facility and have a confirming proposal in your hands in 24 hours.

Question 4

How long does it take you to make a field repair?

Accepted Answer

All of our locations have on-call technicians to get you up and running quickly in an emergency. Routine maintenance and other field repairs are scheduled. Our goal is to respond to a standard service request within 24 hours. After-hours emergency service is available at every location 24/7/365.

Question 5

Can you handle highly specialized applications?

Accepted Answer

Absolutely. We carry a complete line of loading dock equipment and doors from the nation’s leading manufacturers. Whether it’s a cold storage facility needing the latest insulated doors and seals, or a food and beverage operation adhering to the highest standard of cleanliness, we can supply, install and maintain all the required equipment. And we will provide you with a CAD drawing to your specifications

Question 6

How do I know what door to choose?

Accepted Answer

It depends on a number of factors. The type of traffic in your facility, load dimensions, whether or not it’s a high-speed, high- volume operation, any specialized functions needed and so on. One of our field sales reps would be happy to meet with you, discuss your needs and identify the exact door you require.

Question 7

What is dynamic capacity and how is it related to a dock leveler?

Accepted Answer

The term dynamic capacity refers to the maximum force exerted by a rolling load that a dock leveler can safely support when in the extended position. Any dock leveler that you install must have a dynamic capacity rating sufficient to safely support the heaviest load you plan to move over it.

Question 8

How can I improve the energy efficiency of my facility without investing in major renovations?

Accepted Answer

There are a number of simple yet effective upgrades you can consider. Dock seals and shelters that will create an effective seal around doors and between trucks and open bays during loading and unloading. High-speed doors in key locations can reduce heat loss. High volume fans can move air and reduce heating and cooling costs. We carry all these products and our field sales representative would be happy to help you determine which ones would apply best for your operation.

Question 9

How much will a door repair cost?

Accepted Answer

We offer competitive rates, or can schedule a free on-site evaluation, and quote. While the time required for a repair varies, an average service repair is complete in 1.5 hours. Contact us for details.

Question 10

How quickly can I get service?

Accepted Answer

In general, we can dispatch a technician for a service repair within 24-48 hours. Need it done faster? We also offer emergency service or after hours or urgent repairs available 24/7/365

Question 11

Where do you do work?

Accepted Answer

Please see our service area here https://americanrollupdoor.com/contact/

Customers

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SELF PERFORMING AREA

We offer a complete line of warehousing dock-related equipment and 24/7 emergency service at each one of our 22 locations.

Arizona - Phoenix

Address: 705 West 22nd Street, Tempe, AZ 85285

Connecticut - Hartford

Address: 151 Strong Road, South Windsor, Hartford, Connecticut 06074

Florida - Fort Myers

Address: Ft. Myers 11360 Metro Parkway Fort Myers FL, 33966

Florida - Jacksonville

Address: 600 Suemac Road Jacksonville FL, 32254

Florida - Jacksonville

Address: 600‐2 Suemac Rd. Jacksonville FL, 32254

Florida - Miami

Address: 3949 Commerce Pkwy Miami FL, 33025

Florida - North Orlando

Address: 3905 Center Loop, Ste. 300 Orlando FL, 32808

Florida - South Orlando

Address: 10501 Rocket Boulevard Orlando FL, 32824

Florida - North Tampa

Address: 211 Pride Road Tampa FL, 33619

Florida - South Tampa

Address: 4744 Eagle Falls Place Tampa, FL 33619

Georgia - Atlanta

Address: 1400 Northbrook Parkway, Ste. 360 Suwanee GA, 30024

Georgia - Savannah

Address: 3 Patton Road Bldg. 100, Suite 200 Savannah GA, 31045

Louisiana - Baton Rouge

Address: 721 Government St, Ste. 103-171 Baton Rouge LA, 70802

Louisiana - New Orleans

Address: 5451 Mounes St, New Orleans, LA 70123

Louisiana - Shreveport

Address: 2535 Bert Kouns Ind. Loop #273 Shreveport LA, 71118

Maryland/Baltimore

Address: 1760 Sulphur Springs Road Baltimore MD, 21227

New Jersey

Address: 1085 Cranbury South River Rd, Suite 4 Jamesburg NJ, 08831

North Carolina - Angier

Address: 45 Fish Drive Angier NC, 27501

Overhead Door Company of Charlotte

Address: 4045 Perimeter West Dr, Ste. 600 Charlotte NC, 28214

Address: 1236 Commerce St SW, Conover, NC 28613

North Carolina - Farmville

Address: 3528 S. Fields Street Farmville NC, 27828

Address: 770 Haunted Ln, Bensalem, PA 19020, USA

Address: 4408 Franklin S Ct, Franklin, TN 37064, USA

Address: 219 E. Mallory Ave, Memphis, TN 38109

Address: 2200 Luna Rd #160, Carrollton, TX 75006

Texas - Austin

Address: 6231 East Stassney Ln, Bldg 13, Suite 275 Austin TX, 78744

Texas - Corpus Christi

Address: Corpus Christi, TX, USA

Texas - Dallas

2200 Luna Rd. Ste. 160, Carrollton, TX 75006

Texas - Fort Worth

Address: 2951 Northern Cross Blvd, Ste. 213 Fort Worth TX, 76137

Texas - Harlingen

Address: Harlingen, TX, USA

Texas - Houston

Address: 611 E Sam Houston Pkwy, Ste. 200 Pasedena TX, 77503

Texas - San Antonio

Address: 3919 IH-10 East San Antonio TX, 78219

Toronto - Canada

Address: 41-B Buttermill Avenue, Vaughan, ON L4K 3X1